Why Is ITVX Not Working On My Firestick? [Proven Fixes]

When your ITVX app stops working on Firestick, the joy of seamless streaming quickly turns into frustration.  The issue is not just inconvenient but can disrupt your plans. Therefore, we have decided to look at the nitty-gritty of the matter.

If ITVX is not working on your Firestick, check your internet connectivity. Clear app cache and allow storage permissions to the ITVX app. Learn more solutions and read our step-by-step instructions.

Why Is The ITVX Not Working On Your Firestick?

  • ITVX service is down
  • The Firestick not receiving stable internet signals.
  • The ITVX app experiencing bugs and glitches.
  • A problem with the cache and data from ITVX.
  • Your Firestick has limited resources or running multiple applications simultaneously.
  • Problem with your ITVX account and subscription.
  • You are trying to operate from locations other than the UK.
  • Incorrect storage permissions.

Fixing ITVX Not Working On Fire TV Stick

Before trying the technical fixes to resolve ITVX issues on the Firestick, perform these simple troubleshooting steps.

Connect Or Refresh Your VPN Connection

ITVX only works in the UK; therefore, if you are using it outside the UK, ensure you are connected to a VPN. If you are already using a VPN and still unable to stream ITVX service, try turning the VPN off and on a few times to see if the situation changes.

Grant Necessary Storage Permissions

If storage permissions are not granted to the app on the Firestick, you need to grant them. Below are the steps for doing so.

allowing storage permission to amazon firestick
  • Go to “Settings” on your Firestick.
  • Select “Applications.”
  • Choose “ITVX” from the app list.
  • Look for the “Permissions” section on the list of options.
  • On Storage, click on Allow.

Note: In addition to granting necessary permissions to the ITVX application, this solution will also solve our readers’ complaint that ITVX keeps buffering.

Check the IPTVX Server on Downdetector

Another step you can take is to check the IPTVX server on the downdetector. It is the platform that monitors the status of various online services and platforms.

Checking the IPTVX server on Downdetector helps you identify recent server outages or issues affecting the working of the IVTX app on Fire Stick. This way you can determine if the issue is widespread and affecting other users too or if it is specific to your device or network. 

Clear App Cache And Data

clearing app cache on amazon firestick

Clearing fire tv stick cache and data removes problematic files and improves the app’s functionality. Here’s how to do it:

  • Go to the “settings” in your Firestick menu.
  • Navigate to “Applications.”
  • Look for and select the ITVX app from the installed applications list.
  • In the app settings, find the option for “Clear Cache.”
  • Clearing the cache restores the app’s working. But it does not help; return to app settings and select “Clear Data”.

Check Software Updates On ITVX And Firestick

Here is how you can check and install software updates on Firestick and ITVX:

checking amazon firestick for software updates

Updating Firestick Firmware

  • Go to “Settings” from the Firestick home screen.
  • Click on my “MY Fire TV.”
  • Look for the “About” section.
  • Find and select “Check for Updates.”
  • If there are any pending updates, install them manually.
  • After installation ends, the device will restart automatically.

Updating ITVX Application

  • Go to the Applications section on your Firestick home screen.
  • Click on the “Appstore.”
  • Use the search bar to find the “ITVX app.”
  • In case updates are pending, you will see an option to update the app.
  • Select “Update.”
  • Enable Automatic Updates For ITVX

Follow these steps to start automatic updates for ITVX

  • Select “Applications” from the Firestick Settings.
  • Now, select “Appstore.”
  • Check if “Automatic updates” are turned on. 

If not, enable them by selecting the related option from the Appstore menu.

To Turn On Automatic Updates For Firestick

  • Go to “Applications” on the Settings tab.
  • Select “Preferences.”
  • Now, choose “Data Monitoring.”
  • Finally, select “Automatic Updates.

This will ensure that your device stays updated all the time.

Reinstall ITVX App

installing itvx application on fire tv stick

If all the above fixes fail to resolve the issue, you may need to reinstall the ITVX app as a last resort. For reinstalling the app, follow the below steps.

  • Click on the “Settings” icon.
  • Select “Applications.”
  • Now, uninstall ITVX.
  • Next, go to the “Appstore.”
  • Find the ITVX app in the search bar.
  • Install the app.

Resolve Account Issues

Check the status of your subscription, whether it is active or not. In case your subscription requires payment, ensure the payment information is recent and valid.

If you suspect any issues with your ITVX account or subscription, contact IVTX customer support for help. If everything is fine with the account, but still the Itvx app is not responding, just log out from the app on Firestick and log back in after a few seconds to refresh your login.


With this, we conclude our article about ITVX not working on Firestick. We hope that our guide, consisting of multiple solutions, helped you fix the itvx error related to connectivity. Just keep in mind that IVTX not connecting to the Firestick in most cases is not a problem you cannot fix, and it should in no way ruin your weekend binge-watching session.

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