Alexa Not Working on Samsung TV 8 Proven Ways To Fix

Alexa allows Samsung TV users to control their devices remotely. However, sometimes, it starts acting up and becomes unresponsive on your Samsung TV.

To fix Alexa not working on your Samsung TV, verify the connection between your smart TV and the SmartThings application. Navigate to the “Devices” section in the SmartThings app. Look for your TV’s name and verify if it is still connected. If not, select the “connect” option.

How To Fix Alexa Not Working on Samsung TV

1. Enable Samsung TV in the SmartThings App

SmartThings is the Bridge between your Samsung TV and Alexa. If this connection breaks, you may face issues with Alexa’s functionality on your TV. Follow these steps to connect your Samsung TV with the SmartThings mobile app.

Open your SmartThings mobile app.
Click on the Plus + Sign.
Tap on “Add Device.”
Look for the TV’s name and tap Samsung
Click on Start
Select the location and Room
Click on “Next.”
Switch on your TV using the remote.
Your TV will appear as a device.
Click on the device.
Enter the PIN that appeared on your TV.
Click “Done.”

2. Connect Alexa with SmartThings

It is mandatory to link Alexa with the SmartThings app after establishing the connection between the SmartThings app and your Samsung TV. Below are the steps for doing that.

Open the Alexa app.
In the Smart Home section, click on “Devices.”
Go to the Menu represented by three lines.
Click on “Skills and Games.”
Click on the search bar and type in SmartThings.
Click on SmartThings.
Click on Enable the Skill.
Type in your username and password.
Choose the location on your SmartThings where you want to authorize Alexa.
Click on authorize.
Now you have linked Alexa and SmartThings.
Close the window.
Click on Discover Devices to find devices you want to control with Alexa.
Now, you can control your Samsung devices with Alexa using voice commands or the app.

3. Rename Your Samsung TV

Often, the name of your device is so complicated that Alexa fails to recognize it and displays erroneous behavior.

What do you think is a simpler option for Alexa? “Alexa, turn on my lounge TV” OR “Alexa, turn on my Samsung Smart TV.” Undeniably, the first option is more straightforward and clear.

By renaming your Samsung TV, you can easily accomplish tasks through Alexa, such as asking it to navigate to voice control on Samsung TV.

4. Ensure You Have A Smart TV

Alexa only works with Samsung TVs that have smart features. If your TV lacks smart features, you cannot connect it to wifi or Alexa.

To check if your TV has smart features, navigate to the Menu section and look for apps like Netflix, Prime Video, ESPN, etc.

If you don’t have a smart TV, purchase a streaming device such as a Roku Stick or Amazon Firestick to use Alexa with your standard Samsung TV.

5. Ensure Strong WiFi Connectivity

Alexa needs a strong wifi connection to work.

Therefore, when it stops interacting with your Samsung smart TV, check your wifi connection. Here are some steps you can take to ensure that you have a stable and strong internet connection.

Perform speed tests to check the speed of your internet. To boost your internet speed, restart or power cycle your router and perform the speed tests again. If the issue persists, contact your network provider to resolve this problem.

6. Disable The Eco-Mode

Though the Eco-mode is good for energy conservation, it can affect the functioning of Alexa.

To see if Eco-mode is affecting Alexa’s functionality, consider disabling this mode. To disable eco-mode, follow these steps.

From the Home Screen, go to “Settings.”
Go to “General.”
Select “Eco-Solutions.”
Now, select “Power Saving Mode.”
Choose the “Off” option.

7. Give Correct Commands To Your Alexa

Most people don’t even know how to correctly give commands to Alexa. Consequently, the device doesn’t work properly.

Start by uttering the wake word, such as “Alexa,” to get her attention.
Pause briefly after the wake word to let Alexa recognize the word properly.
Articulate your command clearly, using your normal voice and speed.
Say the command, For instance, “Alexa, go to settings.”
After issuing the command, wait for Alexa to respond.
Make sure your commands are clear and specific. Instead of saying, play music, name the song, artist, or genre.
While communicating with Alexa, reduce the background noise to minimize interference.

8. Update Your Apps

Lastly, if all the above measures don’t fix the Alexa connectivity issue with your Samsung TV, try updating the relevant apps.

You can update your Samsung TVs software, Amazon Alexa app, and SmartThings app.

Alternatively, if you want to go a step further, uninstall and then reinstall each app.

Why Is Alexa Unable To Communicate On Your Samsung TV?

Here are possible reasons why Alexa might be unable to correspond with your Samsung TV.

Samsung TV or Alexa lost connection with the SmartThings app.
The Samsung TV doesn’t support Alexa integration.
Weak internet connection.
Eco-mode is enabled on your Samsung TV.
Incorrect Alexa commands.
Problems with the Alexa device.
Alexa fails to understand your TV’s name.
Outdated software.

Why Can’t I Find the Alexa App on My Samsung TV?

The reason why you may be unable to find the Alexa app on your Samsung TV could be because you have an older model of Samsung TV. The Alexa app is only built into certain Samsung TVs. Therefore, you must make sure that your TV is Alexa-enabled.

Does Samsung SmartThings Work with Alexa?

Yes, Samsung SmartThings work effortlessly with Alexa. It can be used to control dimmer switches, light bulbs, humidifiers, TVs, and more that are configured with SmartThings.

Conclusion

Though Alexa generally works smoothly with Samsung devices, it is not uncommon for it to experience glitches and software issues. In the article, I have briefly outlined, solutions for the issue when Alexa stops responding to your Samsung TV. Try these fixes one by one; we hope that one of these will make Alexa function normally with your TV.