Hisense smart TV not scanning channels problems occurs due to:
- Weak signal strength
- Improper TV settings
- Antenna problem
- Damaged cables
To solve Hisense TV not picking up channels you can check your device signal strength by opening Settings, go to Channels, select Antenna or Cable option. If the signals are weak you need to contact your service provider.
Hisense TV Not Scanning Channels Problem Solved
1. Check Signal Strength
Your Hisense TV will not find channels due to weak signals. It can be due to environmental factors or a service breakdown from your cable provider.
- Go to ‘Settings’
- Click on ‘Channels’
- Select ‘Antenna/Cable’
- Here, you can see the signal strength. If it is too low, contact your service provider.
2. Check the Antenna Cable and Connection
Damaged antenna cables, improper positioning of the antenna, and a loose connection can also be the reasons behind your TV not picking up the channels.
- The antenna or cable wire is connected to the Hisense TV to the ANT/Cable In port. Ensure that the cable is tightly affixed.
- Also, inspect the wires and cables for any damage.
- Clean the port thoroughly with a soft brush and reconnect the wire.
- If you find any damage to the cable or the port, replace it with a new one.
3. Repositioning the Antenna
Sometimes, your antenna’s angle and position are incorrect and fail to catch proper signals. Adjust your antenna’s angle and reposition it near the window or rooftop to catch better signals.
4. Check the HDMI Source
If you are a cable box, STB, or receiver user, you might have connected your decoding device to the wrong input source.
- Look at the backside of your TV and see in which HDMI port you have plugged your STB device.
- Press the ‘Source’/’Input’ button on your TV remote.
- Ensure you have selected the same HDMI input to which you have connected the receiver’s cable.
- Similarly, for antennas, ensure you have plugged the cable into the correct ‘Antenna In’ or ‘RF IN’ port and selected the same input source on your TV.
5. Check Your TV Settings
If you have not selected the right scan mode or you have not selected the correct antenna type on your TV, it will cause trouble in scanning the channels.
- In your TV menu, select the correct scan mode as per your subscribed service plan – ‘Digital’, ‘Analogue’, or ‘Auto’.
- Open ‘Settings’ -> ‘Channels’ -> ‘Tuner Mode’ -> select ‘Antenna’ (some models have separate options for indoor and outdoor antennas, select accordingly)
6. Remove or Power Off Interrupting Devices
Another factor that can cause trouble in picking up local channels on your Hisense TV is the interference of other electronic devices. The radio frequencies they emit interfere with the TV signals.
- If you have electronic devices like a microwave, computer, power tools, or electric motors near your TV antenna, turn them off one by one to identify which one of them is interfering.
- If your antenna cable is properly shielded, there are fewer chances of signal leakage.
- You can also use a signal booster to get better signals.
7. Channels Not Showing up After a Scan
Sometimes, after a scan, your Hisense TV picks up the channels but does not show them on the guide.
Solution 1: In this situation, check the ‘Recommended’ section for the local channels.
Solution 2: Go to ‘Settings’ -> ‘Channels’ -> ‘Channel Edit’ -> ‘Favorite’ -> ‘Edit’ -> add the channels to favorites, and they will show up on the guide.
OTA Channels Disappear on Exiting Hisense Live TV
The local channels work perfectly on Hisense Roku TV, but as soon as you power off the TV or exit Live TV and open a streaming app, the channels disappear.
Disable Power Saving Mode
- It can be due to a software update that your TV is set to do automatically or may be a change in the broadcasting signals can cause the issue. Perform a fresh scan again and see if the problem resolves.
- Sometimes if you have enabled the power-saving option in the TV, it causes the TV to forget the channel memory after some time. Disable this feature to resolve the issue.
Other Solutions
- If your TV is not up to date or the channel list is outdated, update it immediately and perform a rescan to overcome this problem.
- Perform a soft or factory reset as a last resort to remove bugs from the system and rescan the channels to check if it works.
You may also like to check out:
- How To Use Hisense TV As A PC Monitor?
- How To Connect Hisense TV To WiFi Without Remote?
- Proven Solutions To Fix Hisense TV Keeps Turning Off
Final Verdict
There are several possibilities as to why your Hisense TV is not picking up the channels. We have covered most of the reasons and their solutions. However, if nothing works, contact your cable service provider to check the service or contact Hisense customer care service for further guidance.